Effective Date: April 28, 2025
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Done Local Inc. ("Done Local", "Company", "we", "us", or "our"), governing your use of the Done Local platform, including any websites, mobile applications, or other online services offered by Done Local (collectively, the "Platform").
BY ACCESSING OR USING THE PLATFORM IN ANY MANNER, YOU AGREE TO BE BOUND BY THESE TERMS IN FULL, INCLUDING OUR PRIVACY POLICY AND ANY OTHER SUPPLEMENTAL TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE PLATFORM.
Done Local provides a technology platform that facilitates connections between Users seeking home services and independent third-party providers ("Service Providers").
Done Local is not a home services provider, general contractor, agent, or employer of any Service Provider.
Done Local does not supervise, monitor, direct, control, or have any responsibility for the services provided by Service Providers.
Service Providers are independent business owners who operate at their own discretion.
Users acknowledge that Done Local’s role is strictly limited to facilitating access to Service Providers and processing payment transactions on behalf of Service Providers as a limited payment collection agent, where applicable.
By using the Platform, you represent and warrant that:
You are at least 18 years old and legally capable of entering into binding contracts.
You are using the Platform for personal or internal business purposes only.
You will comply with all applicable local, state, and federal laws, regulations, and ordinances.
We reserve the right to refuse, suspend, or terminate access to the Platform for any User at any time at our sole discretion.
Done Local does not endorse, verify, or guarantee:
The quality, legality, safety, or ability of any Service Provider;
The truth or accuracy of Service Provider representations;
That Service Providers have passed criminal background checks, licensing checks, insurance verification, or any other security or credential checks beyond a basic review of past home service history.
You acknowledge that any services procured through the Platform are performed entirely at your own risk.
ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND.
YOU EXPRESSLY ACKNOWLEDGE THAT:
DONE LOCAL DOES NOT PROVIDE HOME SERVICES.
SERVICE PROVIDERS ARE SOLELY RESPONSIBLE FOR THEIR WORK, ACTIONS, OMISSIONS, REPRESENTATIONS, WARRANTIES, GUARANTEES, COMMUNICATIONS, BEHAVIOR, AND ALL OTHER ASPECTS.
ANY LIABILITY FOR DAMAGES, INJURIES, LOSSES, OR HARM CAUSED BY SERVICE PROVIDERS RESTS ENTIRELY WITH THE SERVICE PROVIDER.
YOU HEREBY WAIVE, RELEASE, AND HOLD HARMLESS DONE LOCAL FROM ANY AND ALL CLAIMS, DEMANDS, LOSSES, CAUSES OF ACTION, DAMAGE, LITIGATION, OR LIABILITIES OF ANY KIND ARISING FROM OR RELATED TO THE SERVICES PERFORMED BY SERVICE PROVIDERS.
Done Local offers a Satisfaction Guarantee limited exclusively to refunding fees paid through the Platform in the event of dissatisfaction.
Refunds must be requested within seven (7) calendar days of service completion.
Refunds are issued at Done Local’s sole and absolute discretion.
Refunds are limited to the amount actually paid by the User and do not include consequential, special, incidental, or punitive damages.
NO OTHER REMEDIES OR RELIEF ARE AVAILABLE TO USERS.
Users authorize Done Local to charge their provided payment method for all agreed service costs.
Payments are final, non-transferable, and subject to Done Local’s sole refund policy.
Done Local may use third-party payment processors and is not responsible for payment processing errors, fees, or disputes.
All content, trademarks, service marks, logos, text, graphics, photos, videos, and software on the Platform are owned or licensed by Done Local and are protected under copyright, trademark, and other intellectual property laws.
Users may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Platform without Done Local’s prior written consent.
You agree not to:
Violate any law, regulation, or contractual obligation.
Misrepresent yourself or the services requested.
Harass, harm, intimidate, or otherwise behave inappropriately toward Service Providers, Done Local staff, or other Users.
Interfere with the Platform’s operations, security, or technical infrastructure.
Done Local reserves the right to investigate and prosecute violations of these Terms to the fullest extent permitted by law.
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS DONE LOCAL, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND CONTRACTORS FROM AND AGAINST ANY CLAIMS, DEMANDS, ACTIONS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS, OR DEBT, AND EXPENSES (INCLUDING ATTORNEYS’ FEES) ARISING FROM:
YOUR USE OF THE PLATFORM;
YOUR ENGAGEMENT OF SERVICE PROVIDERS;
YOUR VIOLATION OF THESE TERMS;
YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY INTELLECTUAL PROPERTY, PROPERTY, OR PRIVACY RIGHT.
YOU EXPRESSLY AGREE THAT:
DONE LOCAL IS NOT RESPONSIBLE FOR, AND EXPRESSLY DISCLAIMS, ANY LIABILITY THAT MAY ARISE BETWEEN USERS AND SERVICE PROVIDERS.
YOU RELEASE DONE LOCAL FROM ALL CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND ARISING OUT OF OR IN ANY WAY CONNECTED WITH DISPUTES BETWEEN YOU AND SERVICE PROVIDERS OR OTHER USERS.
ANY DISPUTE, CLAIM, OR CONTROVERSY BETWEEN YOU AND DONE LOCAL ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL BE EXCLUSIVELY RESOLVED BY FINAL, BINDING ARBITRATION.
No class actions or class arbitrations permitted.
Arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
Arbitration will take place in Austin, Texas.
The arbitrator’s award shall be final and binding and may be entered in any court of competent jurisdiction.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
DONE LOCAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT PAID BY YOU FOR THE SERVICE FROM WHICH THE CLAIM AROSE.
Done Local shall not be held liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, labor disputes, government actions, or failure of suppliers, vendors, or internet service providers.
Done Local may assign its rights and obligations under these Terms without restriction.
You may not assign your rights or obligations under these Terms without prior written consent from Done Local.
These Terms, along with the Privacy Policy and any applicable supplemental agreements, constitute the entire agreement between you and Done Local concerning your use of the Platform, superseding all prior and contemporaneous agreements, understandings, negotiations, and discussions.
If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
If you have any questions about these Terms or the Platform, you may contact us at:
Done Local Inc.
701 Brazos St
Austin, TX 78701
